Return & Exchange Policy

Customer Rights:
We guarantee every customer the right to request a return or exchange on all products available in our store.

General Conditions:
All products are eligible for return or exchange according to the terms stated in this policy.

Product Condition:
Returns or exchanges are accepted only if the product is in its original condition and packaging, exactly as received.

Time Frame:

• Returns: within 3 days from the delivery date
• Exchanges: within 7 days from the delivery date

How to Request:
To request a return or exchange, please contact us through our Contact page or via our phone/WhatsApp support.

Defective Products Guarantee:
If you receive a damaged, defective, or non-functioning product, please send us a clear photo along with your city, address, and order number. We will arrange a replacement as quickly as possible.

Full Refund Guarantee:
If the product you receive is completely different from what is described on our website, you are eligible for a full refund.

Liability Disclaimer:
We are not responsible for any expectations that are not clearly mentioned in the product description on our website.